Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
What materials are used in Janai Jewellery pieces?
We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific metal and stones used.
How should I care for my jewelry to ensure it lasts?
To maintain the shine, we recommend avoiding contact with perfumes, lotions, and water. Store your pieces in the provided Janai Jewellery pouch or a cool, dry place when not in use.
What is your shipping policy?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition. Please note that custom-made pieces and earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your products?
Every Janai Jewellery purchase comes with a 6-month limited warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.